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FAQ

FAQ

GENERAL

How do I track my order?

Your tracking ID will be sent within 2-3 days after your order is processed, make sure to check spam folder for our emails

 

I still have not received my order confirmation email, where is it?

Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation # from: fablabglam1@gmail.com"


How do I cancel an order?

All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.  *Orders cannot be updated once they are placed

 

How do I contact customer service?

You can contact us Monday – Friday between 9:00am – 5:00pm EST at fablabglam1@gmail.com.

 

PRODUCT INFORMATION

What is the most dramatic Fab Lab Glam Lash?

The most dramatic Fab Lab Glam lash style is “Salewa”. We recommend these lashes for your glamorous and bold looks. 

 

What is the most natural Fab Lab Glam Lash?

The most natural Fab Lab Glam style is “Demi”. We recommend this lash for anyone new to wearing lashes or for an everyday look.

 

How do I care for my Fab Lab Glam Lashes?

For the best care, do your best to not apply mascara to your mink lashes. Removal of the glue afterward is also highly suggested, you can achieve this by gently rubbing makeup remover on a Q-Tip along the band which allows for it to be easily pulled off.

 

How do I apply my Fab Lab Glam Lashes?

For the best application, we recommend using our tools, the Fab Lab Glam Mini Scissors, Applicator, and Lash Glue Grip Pen. 

  1. First, use the min scissors to trim the lashes from the end if necessary for a natural lash line fit.
  2. Apply the Lash Grip Glue Pen to your lash line as you would eyeliner, wait for 30-60 seconds for tackiness
  3. Secure the lash on the lash line using the FLG Applicator
  4. Gently pinch natural lashes to mink lashes for a seamless look

 

Do Fab Lab Glam Lashes come with glue?

Fab Lab Glam Lashes do not come with lash adhesive. We recommend using the Fab Lab Glam Lash Glue Grip Pen

 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

FabLabGlam.com accepts Afterpay, American Express, MasterCard and Visa.