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Go to the shopHelp Center & FAQs
Due to Covid-19 we are currently not accepting returns to keep employees of Fab Lab Glam safe. In light of this, please contact support if you received a product that has been damaged during shipping.
ELIGIBILITY:
To be eligible for our replacement program, please contact support within 30 days of receiving a damaged product. Any damages must be photographed and submitted to our team with a complete receipt or proof of purchase.
*PLEASE NOTE: We do not accept returns on sale items or gift card purchases. If a replacement request is accepted, we’ll send you the same product or similar product of same value.
ORDER ISSUES: Upon receiving your order, please inspect your purchase and contact us immediately if you receive the wrong item.
FREQUENTLY ASKED QUESTIONS:
Read our most frequently asked questions to find more information about shipping, product care and more.
How long does shipping take?
We process all orders within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How much is domestic shipping?
We display all shipping charges at self-checkout.
How much is international shipping?
We are hard at work expanding our shipping to multiple countries world-wide. Unfortunately, we currently do not offer any international shipping beyond the United States. If you'd like for us to expand our shipping to your region, please send us a message about where you're from and what you'd like to see from us in the future.
How do I track my order?
A tracking ID # is available within 2-3 days after your order has proceeded. Please check spam folders for an email containing your ID.
Where do I check the status of my order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at fablabglam1@gmail.com with your name and order number, and we will look into it for you.
I still have not received my order confirmation email. What do I do?
We're sorry for the inconvenience. Please try looking in your junk or spam folder. You can also search your emails for “Order Confirmation #” from: Fab Lab Glam.
If you still can't find your order confirmation, please reach out to our support staff on our "Contact Us" page.
How do I cancel my order?
All orders start fulfillment after purchase and cannot be altered or changed. We may approve an order cancellation request under the right circumstance, but please note we may not honor all requests.
What payment options do you accept?
FabLabGlam.com accepts Afterpay, American Express, MasterCard, and Visa.
How do I contact customer service?
You can contact us Monday – Friday between 9:00am – 5:00pm EST at fablabglam1@gmail.com.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
What is the best Fab Lab Glam Lash?
Our most dramatic Fab Lab Glam lash style is in our Fluffy Lash Collection. We recommend these lashes for a glamorous and bold look.
How do I care for my Fab Lab Glam Lashes?
For the best care, do your best not to apply excessive mascara to your lashes. After each use, remove any adhesives or glue. For easy removal, casually rub any makeup remover along the lash band using a Q-Tip.
Do Fab Lab Glam lashes come with lash glue?
Your exclusive Fab Lab Glam lashes do not come with lash adhesive. We highly recommend adding our lash glue to your cart for the best application.
How do I apply my Fab Lab Glam lashes?
For the best application, we highly recommend using our industry-specific lash tools like the Fab Lab Glam Mini Scissors, Applicator, and Clear-Dry Lash Glue.
1. First, use the Mini Scissors to trim the lashes from the end for a natural lash line fit.
2. Apply the Clear-Dry Lash Glue to your lash line as you would eyeliner. It may take 30-60 seconds before noticing any tackiness.
3. Secure the lash on the lash line using the lash applicator.
4. Last, gently pinch your recently purchased lashes onto your natural lashes for a seamless and professional look.
